Everything you need to know about how we ship your patches and how returns work.
We ship from the Netherlands to addresses across the EU. Orders placed on business days are dispatched quickly, and you’ll get an email the moment yours is on its way.
Estimated delivery (in business days, after dispatch):
Shipping costs:
Patches are sent by regular mail, so live track & trace isn’t available — but the delivery tracker on your account order page updates as the days pass.
Changed your mind? You can return your order within 30 days of receiving it, in its original condition.
How to start a return: send us a message through our contact form with your order number, which patch(es) you’d like to return, and the reason. We’ll reply with the return address.
Return shipping is at your own cost. We recommend a tracked service, as we can only refund items that reach us.
Refunds: once your return arrives, we process your refund within 5 business days, back to your original payment method.
Did something arrive damaged, or did we send the wrong patch? We’re sorry! Let us know within 30 days with a photo and your order number and we’ll sort out a replacement or refund — no need to send anything back first.