These terms apply to your use of the Patchy website and to every order you place with us. By placing an order, you agree to them, so please read them carefully.
Patchy sells iron-on patches online. You can reach us any time at service@patchy.co. Patchy is registered with the Dutch Chamber of Commerce (KvK) under number 72945249.
We show every patch and its price as accurately as we can. Prices are displayed in your selected currency and include VAT where applicable; shipping is calculated separately at checkout. Prices and availability can change at any time, and obvious errors (such as a clearly incorrect price) do not bind us.
After you place an order and pay, you’ll receive a confirmation by email. A contract is formed once we confirm your order. We may refuse or cancel an order — for example if an item is out of stock or payment isn’t received.
Payments are handled securely by our payment provider Mollie, which supports methods such as iDEAL and credit or debit cards. We never see or store your full payment details.
We ship to the Netherlands, Belgium and the rest of the EU, and to Switzerland and Norway. Delivery times and costs are set out on our Shipping & Returns page. Delivery times are estimates, not guarantees.
Delivery address. You are responsible for giving us a complete and correct delivery address. You can have it corrected by emailing us at any time before your order is dispatched; once a parcel has left us, the address can no longer be changed. If a parcel is delayed, cannot be delivered, or is returned to us because the address you supplied was incomplete or incorrect, the resulting carrier and re-shipment costs are for your account. Where a parcel has been delivered to the address you supplied, delivery is complete and we are not responsible for it reaching the wrong recipient as a result. This does not affect your statutory rights, nor our responsibility for parcels lost or damaged in transit to a correctly supplied address.
Orders outside the EU. Switzerland and Norway lie outside the EU customs union. Orders to those countries are invoiced without Dutch VAT, but on arrival the carrier collects local VAT, any import duties and a clearance fee before the parcel is released. Those charges are set by the destination country, are not included in the price you pay us, and are for your account. If a parcel is refused or returned because they are not paid, the return and re-shipment costs are for your account.
Custom patches are made to your own design and specification, so different rules apply to them than to the patches in our shop.
We send you a quote listing one or more options. Clicking Accept offer on that quote page forms a binding agreement to pay 100% of the price of the option you chose. You pay a 20% deposit straight away so production can start, and we invoice the remaining 80% before we ship. A quote can be accepted once, and accepting is final. By accepting you also confirm that you are aware the quoted prices exclude VAT.
Because these patches are made to your specification and are clearly personalised, they are exempt from the right of withdrawal under Article 6:230p of the Dutch Civil Code. Once you have accepted an offer, the order cannot be cancelled or returned. This does not affect your rights if the patches arrive faulty, damaged or not as described.
Quoted prices exclude VAT and are valid for 14 days from the date of the quote.
When you send us a design for a custom patch, you confirm that you own the rights to it or have the rights holder’s permission to have it reproduced, and that it does not infringe anyone’s trade mark, copyright or other rights. You indemnify us against any third-party claim arising from the design you supplied, including reasonable legal costs. We may refuse an order if we believe a design infringes someone’s rights, and will refund any amount already paid for it.
As a consumer in the EU you may cancel and return your order within 30 days of receipt, without giving a reason. Full details and how to start a return are on our Shipping & Returns page. This right does not apply to custom patches — see Custom patches above.
Our patches are embroidered, so colours are matched in thread rather than printed. Screens render colour differently and thread shades vary slightly between production runs, so the patch you receive can differ a little from the photograph. Small variations in colour, stitching and size of this kind are inherent to the product and are not a defect. If a patch differs noticeably from its description, article 10 applies.
Your patches should match their description and be of satisfactory quality. If something is faulty, damaged or not as described, contact us and we’ll put it right in line with your statutory consumer rights.
We provide our website and products with reasonable care. To the extent permitted by law, we are not liable for indirect or consequential loss. Nothing here limits your statutory rights as a consumer.
We handle your personal data as described in our Privacy Policy.
We may update these terms, for example when the law changes or when we change how we work. The version that applies to your order is the one published on this page at the time you place it, so a later change does not affect an order already made.
These terms are governed by Dutch law. If we can’t resolve a dispute together, you can also use the EU’s online dispute resolution platform at ec.europa.eu/consumers/odr.
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