Customer Service

We are here to assist you with any questions, concerns, or feedback you may have. Please fill out the contact form below, and our dedicated customer service team will respond as soon as possible. If you have a questions about your order, don't forget to add your order number.

FAQ

What are the shipping times?

Orders within The Netherlands are typically delivered within 1-3 business days, while orders to other European countries usually arrive within 3-7 business days.

Where is my order?

Currently, we do not offer a tracking or trace service for orders. This decision has been made to keep shipping costs as low as possible for our customers. Rest assured, we strive to deliver orders efficiently, with delivery times typically being 1-3 business days within The Netherlands and 3-7 business days for orders to other European countries.

What is the size of this patch?

The dimensions of a particular iron-on patch can be located on the product page of that specific patch.

Do custom duties apply?

Orders within the European Union are free of customs duties. For deliveries to Switzerland and Norway, customs duties may apply and are the responsibility of the end consumer.